FAQs

Welcome to the Bonneterie LLC (“Company”) website. Before using our services, thank you for reviewing our FAQs. These terms are designed to help you understand common questions about our products and services and the policies that apply to them.

  1. FAQs
    1.1 How is product quality guaranteed?
    We are committed to providing high-quality fabric home furnishing products. Each product undergoes rigorous quality inspections before shipment. If the product you received is defective or has a problem, please contact us within 30 days of receiving the product.

1.2 How do I track my order?
After you place an order, we will send a confirmation email with the order number and shipping information. You can track the status of your order by clicking the link in the email.

1.3 How do I request a refund or return?
If you would like to return or refund an item, please contact our customer service team within 30 days of receiving the item. We will provide you with detailed return instructions. Please refer to our Refund Policy for more information.

  1. Shipping and Delivery
    2.1 How much does shipping cost?
    Shipping costs are calculated based on the weight and destination of your order. You will see the specific shipping costs during checkout.

2.2 What is the estimated delivery time?
The estimated delivery time will be provided when you place your order and is typically between 3 and 7 business days, depending on your address and selected shipping method.

  1. Product Information
    3.1 How can I confirm the material and size of the item?
    Each product page includes a detailed description, including material, size, and color options. Please be sure to review this information before purchasing.
  2. Feedback
    4.1 Can I provide feedback or reviews?
    We welcome customer feedback and reviews. You can share your opinions by contacting our customer service or leaving a comment on the product page.

4.2 Can I post reviews on the website?
Yes, you can post reviews on product pages. We encourage customers to share their purchasing and product experiences.

  1. Privacy Policy
    5.1 How is my personal information processed?
    Bonneterie LLC is committed to protecting your privacy. For detailed information on how we collect, use, and protect user information, please refer to our Privacy Policy.
  2. Changes to this Policy
    Bonneterie LLC reserves the right to update and modify these Terms at any time. Please check back periodically for the latest information.

Thank you for choosing Bonneterie LLC. If you have further questions, please feel free to contact us and we will be happy to assist you!