Refund Policy

At Bonneterie LLC, we are committed to providing our customers with high-quality upholstered home products and an exceptional shopping experience. If you are not satisfied with your purchase, we provide our refund policy to help you understand the refund process and conditions.

  1. Refund Policy
    Satisfaction Guarantee: If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your item.

Eligible Products: This refund policy applies to unused, unopened items in their original packaging. Certain clearance items may not be eligible for a refund.

  1. Refund Request Process
    Contacting Customer Service: Please contact our Customer Service team by email or phone with your order number and refund request.
    Receiving Instructions: Our Customer Service team will provide you with detailed refund instructions, including the return address and any required forms.
    Returning Items: Return the item to us as instructed. Please ensure that the item is properly packaged to prevent damage during shipping.
  2. Refund Processing
    Processing Time: Once we receive the returned item and confirm its eligibility for a refund, your refund request will be processed within 5 business days. Refund Method: Refunds will be issued to your original payment method. If you used a coupon or discount, the refund will be based on the actual amount paid.
  3. Shipping Costs
    Shipping Costs: Shipping costs for returns are the customer’s responsibility, unless the return is due to a defect or incorrect shipment. If the return is due to our error, we will cover the shipping costs.
  4. Changes
    Bonneterie LLC reserves the right to update and modify its refund policies at any time. Any changes will be posted on this page and will be effective immediately.

Thank you for choosing Bonneterie LLC. We hope our products will bring warmth and comfort to your home!